COSMOPAXIA Money Back Guarantee Policy

At COSMOPAXIA, customer satisfaction is our top priority. We want you to be completely satisfied with your purchases. If for any reason you are not entirely happy with your purchase, we offer a straightforward Money Back Guarantee.

Eligibility

To be eligible for a refund, products must be returned within 30 days of the purchase date. Items must be unused, in their original packaging, and in the same condition as when they were received.

Non-Refundable Items

Certain products are exempt from being returned, including perishable goods, personalized items, and items marked as final sale. Additionally, gift cards and downloadable software products are non-refundable.

Return Process

1. Contact our customer service team at [email protected] to initiate your return.
2. Include your order number and a brief explanation of the reason for the return.
3. Our team will provide you with a return shipping label and instructions for returning the item.
4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Upon approval of your return, a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.

Exchanges

If you wish to exchange a product, please contact us at [email protected]. Exchanges are subject to product availability.

Need Assistance?

Our customer service team is here to help. If you have any questions about our Money Back Guarantee policy, please reach out to us at [email protected].

Thank you for choosing COSMOPAXIA. We appreciate your business and look forward to serving you again.